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ISO 20000 - Principles of IT Service Management System (ITSM)
This free online course on ISO/IEC 20000 is specifically designed to meet the needs of anyone in organizational service management and the ISO/IEC 20000 series is acknowledged as the novel series of international standards for the service management system (SMS) which specifies the needs and requirements for the service provider to plan develop implement work monitor review maintain and enhance an information technology SMS. It also includes some guidelines for the implementation and conceptualization of ideas related to service management and this ISO 20000 certification is compatible with the ITIL (Information Technology Infrastructure Library) which shows the 'how' part of the implementation of the service management system.This course on ISO 20000 includes training material organized learning outcomes for each module and covers fundamental knowledge of the ISO 20000 – ITSM. The structure and the changes in the ISO 20000-1 auditable international standard for ITSMS (IT Service management system) are covered as well as the various clauses starting from the organization’s context role of leadership in ITSM planning and support functions within the ITSM operating the ITSM monitoring measurement analysis internal audits and management reviews. You will be able to outline the purpose and content included in the ISO 20000 series and some of the changes that have been made to the standard over the years. You will learn the structure and requirements for the ISO/IEC 20000 and how your organization can become certified. The course is aimed at those accountable for complying with management system audit requirements including those in departmental management front desk engineering service management representation and related departments who deal with and implement ISO standards.
Product information updated: 12 Oct 2026
Disclaimer: Product information, including title, description, and images, is sourced/provided by our affiliate partner: Alison US CA.
Disclaimer: Some of the links on this website are affiliate links, meaning we may earn a commission if you click through and make a purchase. This comes at no additional cost to you.
By clicking the button above, you acknowledge that you will be redirected to a third-party website and agree to their terms and conditions.
Product information, including title, description, and images, is sourced/provided by our affiliate partner: Alison US CA.
Share this product with a friend:
Refer a friend and earn 0.05 CEC when they click the link, plus an additional 1.00 CEC if they register. Share this Product and boost your earnings together!
Log in to manage favorites.
Similar Products
-
ISO 26000 - Business Practices for Corporate Social Responsibility
-
ISO 14005 - Fundamentals of EMS Phased Implementation for SMEs
-
ISO 15189:2022 - Medical Laboratories' Quality Assurance & Competence
-
ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems
-
ISO 31000 - The Fundamentals of Enterprise Risk Management
Share this product with a friend:
Refer a friend and earn 0.05 CEC when they click the link, plus an additional 1.00 CEC if they register. Share this Product and boost your earnings together!