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Basic Accounting Concepts
Basic Horse Care - Equine Psychology
Basics of Air Conditioning and Refrigeration Systems
Basic Concepts of Oceanology
Basic Theory of Creative Writing
Basic Telephone Etiquette
This course is designed to help build your confidence when speaking on the phone. Learning basic telephone etiquette helps people convey messages clearly and politely. When you follow proper etiquette on the phone you create a positive impression. This is important in both personal and professional settings.In this course you will learn practical skills for phone conversations helping you build positive connections. You'll discover the steps involved in taking messages accurately. When a person speaks clearly and listens actively they reduce the chances of confusion. This is especially important in a work environment where good business communication skills can help teamwork and productivity. This course will guide you through handling incoming calls from start to finish and the process of making outgoing calls effectively. You’ll learn how to handle difficult calls or conversations and ways to end a telephone call politely and professionally. These skills are valuable in any situation involving customer service colleagues or friends.Finally you will identify the differences in telephone communication responsibilities between a Receptionist Personal Assistant HR Manager and CEO and their duties giving you insight into these roles. Ultimately mastering basic telephone etiquette will enhance your essential workplace skills so enrol for free today!Accessibility Note: This course has been created by autism advocate Chantal Woolridge. It uses both audio and visual parts to make sure it's easy to learn for everyone including neurodiverse learners.
Disclaimer: Product information, including title, description, and images, is sourced/provided by our affiliate partner, Alison US CA.
Disclaimer: Some of the links on this website are affiliate links, meaning we may earn a commission if you click through and make a purchase. This comes at no additional cost to you.
By clicking the button above, you acknowledge that you will be redirected to a third-party website and agree to their terms and conditions.
Product information, including title, description, and images, is sourced/provided by our affiliate partner, Alison US CA.
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Share this product with a friend:
Refer a friend and earn 0.05 CEC when they click the link, plus an additional 1.00 CEC if they register. Share this Product and boost your earnings together!